REFUND POLICY
Thirty days, no questions asked. That is the whole policy — everything below is just the mechanics.
Thirty days, no questions asked. That is the whole policy — everything below is just the mechanics.
Effective September 1, 2026
If what you bought does not make your home easier to run, email us within 30 days of your purchase and we will refund it in full. We will not ask you why, and we will not ask you to prove you tried it.
This applies to every product we sell — The Home OS, the Renovation & Project Planner Pack, and The Complete Home Vault — whether you bought them together or separately.
Reply to your receipt email, or write to support@houseflowhq.com from the address you used to order. Say you want a refund. That is enough.
If you write from a different address, include your order number or the last four digits of the card you used so we can find the order.
We process refunds within two business days of your request, usually the same day.
Your bank then takes its own time — typically 5 to 10 business days — to put the money back on the card or account you paid with. We cannot speed that part up. If you paid with Afterpay or Klarna, they will cancel the remaining installments.
Refunds always go back to the original payment method. We cannot send them somewhere else.
If you bought more than one product in a single order and only want to return one of them, say which. We will refund that item and leave the rest in place.
Your download links stop working and your member-area access is removed when the refund is issued.
We are not going to chase you for files you already downloaded — that would be absurd and we could not do it anyway. We just ask that you delete them and stop using them, because the license ends with the refund.
The guarantee window closes at 30 days, but write to us anyway. If something is genuinely wrong — a file will not open, a workbook is broken, you were charged twice — we will fix it or refund it regardless of how long it has been.
7. Please ask us before you file a chargeback
A chargeback costs us a fee on top of the refund and takes months to resolve, and you get your money more slowly than if you just email us.
We have never refused a refund request inside the window. Email first — we will almost certainly have it sorted the same day.
Sanders and Associates, LLC d/b/a HouseFlow HQ
3941 Park Drive, Ste 20-523, El Dorado Hills, CA 95762